SHIPPING.

We're putting so much work to make sure you receive your order ASAP! We ship from the U.S, Europe & Asia. 

To ensure that your package is properly delivered within the time frame we advertise, please make sure your address is fully entered and correct and add a reachable phone number so that carriers can contact you in case of issues.

For other countries, shipping time frames take between 10-15 days maximum, depending on custom processing times. Some countries have longer custom regulations which lead to deliveries lasting more than 15 days. We do apologise for that but it's unfortunately out of our control, therefore Lavenu is not responsible for longer delivery time frames.

If you're not happy with your item, we will exchange or refund it. In the event that you refuse or are unable to accept any shipments from Lavenu & packages have to be sent back, you will be held responsible and no refund will be processed.

If your tracking information states that your package was delivered and you have not received it, then you must contact the delivery carrier stated in the tracking number and address the issue directly with them. Lavenu does not hold nor accept responsibility for packages that have been stated by the carrier as "delivered" or "no one to accept the package". We do not issue refunds or credits for packages that the carrier confirms as being delivered.

After your payment is authorized and verified, it can still take up to 24 hours to process your order. This is just an estimate & doesn't include weekends or holidays. When your order has been processed & ready to be shipped, you will receive an email with tracking(s) information.

Please note, that if your order includes multiple items and one (or more) of the items are out of stock, we will wait 1 to 3 days to get the item(s) & send the rest to you. If we cannot get the item(s) in stock then we'll offer a refund for the item(s) not in stock.

RETURNS

Our policy last 30 days. If 30 days have gone by since receipt of your item(s), unfortunately, we can’t offer you any refund or exchange. For refunds, you must send the item(s) back to us unused and in original packaging within 30 days of reception. 

Follow these simple steps to register your return

  • Head to our Return Center here.
  • Enter your order number (e.g. #1111) and email address. Please enter the exact details as it appears on your order confirmation.
  • Select which item(s) you are returning and why.
  • Confirm your original delivery information (amend if needed).
  • Select the method you’ll be returning your order by (you will also see the nearest warehouse).
  • You MAY be prompted to download a return label - simply attach it to your parcel and take it to your nearest mail point. 

Orders placed separately cannot be returned as one. Combining orders will slow down the refund process! 

Please do not return any damaged goods unless advised by a member of our support team, it may result in slower resolution time.

To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be free from any sanitation such as makeup, perfume or/and any liquids.

Non-refundable items are items labelled as in SALE, underwear, swimwear and/or items provided as marketing material for the purpose of collaborations via marketing discounts.

Exchanges (if applicable)
If you need to exchange item(s) for the same item(s), follow the return process stated above. Non-exchangeable items are items labelled as in SALE or items provided as marketing material for the purpose of collaborations via marketing discounts.

REFUNDS

If you're not happy with your item, we'll be happy to offer you a refund or an exchange once your return item is received and inspected, we will send you an email to notify you of the status. 

If you are approved, then your refund will be processed, and/or credit will automatically be applied as the original method of payment, within 3 working days of receiving the item. Lavenu reserves the right to the method of refund depending on the issue. Please know that a 10% restocking fee will be deducted from the total amount of your refund.

Non-refundable items are items labelled as in SALE or items provided as marketing material for the purpose of collaborations via marketing discounts.

Reserved Rights Regarding Refunds

Lavenu reserves the right to solely define and limit, refuse, and/or cancel orders and refunds at any time due to:

  • An irregular or excessive returns history indicative of “wardrobing;”
  • An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
  • Potential fraudulent or criminal activity.
  • Items such as bikinis, underwears, liquids, etc... stated in our Policies.

Similarly, Lavenu reserves the right to limit, refuse, and/or reject returns to any customer or entity, due to similar actions as noted above.

Late or missing refunds (if applicable).
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Hello@lavenu.store

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

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